ABOUT THE TEAM

DEAN PIRERA

Dean has worked in I.T. for over 25 years, the last 17 of which have been dedicated to the running of Complete IT Management & Support. He also has a diverse range of experience in other industries which have helped him fashion an in depth understanding of the many different people and businesses he currently works with.

 

Dean has spent the majority of his early working life at the front line of customer service and from the age of 15 began his real life education doing part time jobs in sales (at a Myer department store), as a petrol station attendant, a DJ, waiter and pool lifeguard. Life experience has always been at the forefront of Dean’s aspirations as well as a burning desire to meet interesting people and explore the world.

 

At the same time, Dean pursued his academic studies and achieved a Bachelor of Science degree, a Bachelor of Arts degree and a Diploma in Leadership & Management.

By the time Dean had entered the I.T. profession, he was broadly versed with interpersonal skills, sales experience, operational knowledge and a solid appreciation of logistics, all of which were to be essential qualities in understanding how successful businesses work.

 

Today Dean is an Apple Certified Support Specialist and a member of the Apple Consultants Network. With his unique skill set and deeply caring nature Dean supports many businesses to simplify their technology and implement systems that work.

CLETE DIAMOND

It is with great pleasure that we welcome to the Complete IT Team our new, full time IT Consultant, Clete Diamond. Our team now consists of Clete,

 

Danielle (my wife and part-time Admin Support) and myself, Dean (Systems Engineer). Danielle has actually known Clete since she was 15 years old when they both lived and grew up in country Victoria.

In addition to Clete’s very caring nature and dedication to providing people with excellent service, he also brings over 23 years of IT experience to the team including:

Senior Server Specialist – 10 years

& Desktop Support – 4 years

Accenture, Melbourne

Desktop Technician (various roles) – 2 years

Canada & London

Internet Helpdesk – 4 years

IBM (Ballarat)

Bachelor of IT – 3 years

Ballarat University

Outside of work Clete loves to cook and sing and be with people.

Fundamentally, Clete understands that IT support is not just about getting your technology to work smoothly, but also about providing a genuine and caring service experience.

If you require any IT support, or just a review of your systems to see if anything can be updated or streamlined, please email us at info@complete-it.com.au or call 1300 665 118.

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DANIELLE PIRERA

Danielle supports with the day to day running of Complete IT Management & Support including client services, business administration and business planning.

She has worked in small business for over 12 years and spent decades at the coal face of customer service working one to one with people every day.

In addition to her support role at Complete IT she is a fully qualified Exercise Physiologist and Remedial Massage Therapist. She holds a Bachelor of Biomedical Science, Honours in Exercise Science, PhD in Exercise Physiology, Cert IV in Fitness, Diploma of Remedial Massage, Cert IV in Relaxation Massage, Cert IV in Training and Assessment and has completed other body work and training such as various types of Massage and Connective Tissue Therapy.

With over eighteen years of experience in exercise training, body work, academic lecturing, research, training and assessment, working in clinics, gyms, wellbeing centres, elite sports institutes, universities, training organisations and more recently and extensively in aged care, Danielle understands people, which is critical to supporting businesses requiring help with any IT challenges.

 

With Danielle's matter of fact approach to work and people she is an extremely valued member of our team.